An AI sales agent that never sleeps.
An AI sales agent is an AI manager that takes over the first conversation with a customer: it replies in seconds at any time of day, finds out what they need, books a call and keeps the CRM card up to date itself. It works in Telegram, WhatsApp, on the website and in Avito chats. A person steps in where a person is needed — and meets an already warm customer.
It takes the first conversation off your hands.
What the agent does
It picks up the enquiry from a messenger or the website, answers questions, works out what the person needs and moves them to the next step: a booked call, a quote or a meeting.
What it is not
It is not an auto-reply and not a set of buttons. It understands words as they are written: the client writes the way they normally would — and gets a straight answer instead of a list of options.
What an AI sales manager does.
Replies in seconds
At night, on a weekend, at peak hours — response time no longer depends on how busy the team is.
Finds out the task
What is needed, by when, what the budget is, who makes the decision.
Books the call
Offers a free slot and sets the meeting — without three rounds of messages.
Keeps the CRM card
The enquiry, the conversation and the agreements land in AmoCRM without anyone retyping them.
Hands the person over
As soon as the conversation reaches price, a hard question or readiness to pay.
Comes back to the silent ones
Follows up with people who wrote once and disappeared — on a schedule, not from memory.
What the AI agent does and what the sales manager does.
The boundary between the robot and the person is set in advance, before launch. Here is how it usually runs through a conversation with a customer.
| Point in the conversation | What the AI agent does | What the manager does |
|---|---|---|
| First message | Replies at once, at any hour, and asks the first clarifying question | Nothing: the new deal is already visible in the CRM |
| Questions about the product and terms | Answers from your catalogue, price list and delivery terms | Answers personally if the materials have no answer: in that case the agent makes nothing up and calls a person |
| Finding out the task | Finds out what is needed, the volume, the timing and who decides, and records it in the deal card | Receives the customer with the details already collected |
| Price and discount | Gives a guide price if there is one in the materials and promises no discounts | Negotiates and agrees the terms as soon as the customer is ready to discuss them |
| Booking a meeting or site visit | Offers free slots and books the meeting | Comes to the meeting knowing the whole conversation |
| Complaint or complex case | Doesn't argue, says it will bring in a specialist and hands over the conversation at once | Joins right away and sees the full conversation history |
| The customer went quiet | Gets back to the customer on the schedule you set and logs the reply in the deal card | Picks up the conversation when the customer has replied and is ready to talk business again |
| Contract and payment | Not involved | Prepares the contract, issues the invoice and closes the deal |
Buttons run out. Conversation does not.
Button-based chatbot
It walks the person down a tree: press this, then that. The moment a question falls outside the tree, the conversation hits “I did not understand you” — and the client leaves.
Sales robot
It reads free text, holds the whole conversation in mind and answers by meaning. A client can write “what if I have two sites and one is urgent” — and get an answer rather than a list of buttons.
The easiest way to see the difference is to try it: write something awkward to our agent and watch how it gets out of it.
Three things you notice at once.
An enquiry that arrives on Friday evening has usually gone cold by Monday: the person wrote to three other places and is already talking to whoever answered first.
Only those who have already described their task and agreed to talk reach them.
Not “called, no answer”, but what the person asked about, what was promised and what was agreed.
Wherever the client prefers to write.
Telegram
The main channel: the client writes to the bot and gets the answer right there.
Website
A form and a mini app, from which the enquiry drops into the same pipeline.
Avito
Messages from the marketplace land in the same funnel, and the same agent that works in the messengers answers them.
WhatsApp and other messengers
Connected as needed. When the customer switches channels, the agent remembers them and the dialogue history.
The agent uses one script across all channels: the same questions, the same knowledge base and the same rules for handing over to a manager. What changes is the delivery and what each platform allows. WhatsApp is connected through the Business API with company verification, and you can message a customer first there only with an approved template. Connecting through a personal number to get around the rules risks a ban together with the whole conversation history.
An Avito bot that leads the conversation.
The AI bot for Avito answers messages about your listings through the platform’s official API. It understands “Still available? How much for a four-metre opening?”, clarifies the details, books a measurement or a viewing and creates a deal in amoCRM. It does not need your account password.
Replies in the listing chat
First reply at any time, including nights and weekends. It remembers which listing the conversation is about and what the buyer wrote yesterday.
Takes it to a measurement or viewing
Asks for dimensions, address and timing one question at a time, offers free slots and asks for a phone number for the visit: the buyer’s number is hidden on Avito.
Runs the deal in amoCRM
Every new chat becomes a deal with the listing and the first question. Fields and stages fill in as the conversation goes, and the measurer gets a task.
Calls in a manager at the right moment
Haggling below your threshold, a non-standard order, a complaint or a request to call — the conversation goes to a person with a short summary.
Official connection only
Through the Avito API on the plan for professional sellers, with keys from your account. No password log-ins, for which the platform blocks accounts.
Follows up with those who went quiet
If a buyer asked and disappeared, the agent reminds them in the same chat on the schedule you set. It never writes first to people who haven't contacted you: the platform treats that as spam.
How the AI bot connects to Avito.
1. A plan with API access
Avito opens messages via its API on paid plans for professional sellers. Before work starts we check in your account that your plan includes it: the platform's terms change.
2. Keys instead of a password
You generate keys in the integrations section and pass them to us. No password or SMS code is needed. Access can be revoked at any time without changing the password.
3. Chats flow into amoCRM
Messages from the platform land in the same pipeline as Telegram and WhatsApp. The agent replies from the deal card, and the manager sees every conversation and can step in.
What the work on an Avito bot consists of.
We quote a price after the review: it depends on the number of listings and categories, the complexity of the scenario and whether you already have a CRM pipeline. The work itself always consists of the same stages.
| Stage | What we do | What we need from you |
|---|---|---|
| Chat review | We read your Avito chats and write down frequent questions and the points where buyers drop off | Access to chat history or an export of recent dialogues |
| API connection | We connect the platform's chats to amoCRM via the official API | A plan with API access and keys from your account |
| Knowledge base | We collect answers on listings, prices, delivery and lead times | Price list, terms and the answers only your manager knows today |
| Conversation scenario | We describe what the agent clarifies and which step it leads to: a measurement visit, a viewing or an order | What counts as a ready lead for you |
| Pipeline in amoCRM | We set up stages, fields and tasks so every chat becomes a deal | Which managers take deals from Avito |
| Handover rules | We define when the agent calls a person: haggling below the threshold, a complaint, a non-standard order | The discount threshold and the cases only a person decides |
| Launch and check | We launch on one listing category, read the first dialogues in full and fix the answers | Some of a manager's time to check disputed answers |
Questions about the Avito bot.
Can the AI bot be connected to Avito?
Yes, and it is a common case: on Avito, Russia's largest classifieds site, people write rather than call, and the answer has to be quick. The same agent works there and in the messengers — the customer does not start the conversation over after switching channel.
How is an AI bot for Avito different from the platform's auto-reply?
Avito's auto-reply and quick replies send a saved template. It is a safety net for the night, but a template doesn't hold a conversation. The AI bot answers the specific question about the listing, clarifies size, address and timing and takes the buyer to a measurement visit or an order. You can keep the template as a fallback.
Is it safe to connect a bot to an Avito account?
Yes, if the connection goes through the official API with keys from your account: the platform gives businesses this access itself. Accounts get blocked for logins with username and password when a service imitates a person, and for mass messages to people who haven't written to you. Our agent only replies to people who wrote first.
Do you need a paid Avito plan for the bot?
Yes. Avito opens access to messages via its API on paid plans for professional sellers. Without a plan you are left with the built-in auto-reply and quick replies. An offer of a "bot without a plan" usually means logging in with your password, and such an account risks being blocked.
How much does an Avito bot cost?
We quote a price after a free review, once the scope of work is clear. It is made up of the stages in the table above: API connection, knowledge base, scenario, the amoCRM pipeline and checking the first dialogues. You pay for the Avito plan to the platform separately.
A detailed breakdown is in the article “Avito bot: how to automate replies to buyers”.
First we count the losses, then the price.
The price depends on how many channels we connect, how complex the script is and whether your CRM needs integrating. Reviewing the task and giving an estimate is free: we first look at where exactly you are losing enquiries, and only then quote.
If it turns out that an agent will not solve your problem, we will say so.
Related reads.
Avito bot: replying to buyers and deals in amoCRM
How a button bot differs from an AI agent, what to automate in Avito chats, how to connect officially without risking a ban, and how to link chats to amoCRM.
KDKirill Dmitrienko
AI agents for sales in 2026: comparing approaches
We compare four types of AI agents for sales: a bot builder, a cloud service, AI inside the CRM and an agent built for your company. Tables, selection scenarios and questions to ask a vendor.
KDKirill Dmitrienko
AI agents for business in 2026: which ones and what for
Where AI agents already work in sales, hiring, support and CRM, where they don't belong yet, and how to choose the first area to implement them.
KDKirill DmitrienkoFrequently asked questions.
What is an AI sales agent, and will it replace managers?
An AI sales agent, also called an AI sales manager, is a program built on a language model that handles the conversation with a customer from the first message to a booked meeting and fills in the CRM deal itself. It doesn't replace managers, and that is not the goal. It takes over the first contact and routine so the manager can focus where a person is needed: negotiations, complex cases and money.
Will the client realise they are not talking to a person?
We do not pass the agent off as a human — that comes out quickly and leaves a bad impression. It introduces itself as an assistant and says up front that it will call a specialist when needed. In practice what annoys people is not a robot, but silence.
What if it answers something wrong?
The agent does not make things up: it answers from your material and passes anything it does not know to a person. For the first weeks we read real conversations and correct the answers — which is why the launch does not end on the day it is switched on.
How long does the rollout take?
A simple script in one channel goes live in a few days. A full one, with CRM integration and objection handling, usually takes two to four weeks — most of which goes into gathering your material, not the technology.
How much time does the robot free up for a manager?
As much as used to go on identical answers: what the service includes, how much delivery costs, how to book. The figure from our live project is in the GetGate block above, but another company will have its own.
You can estimate it before launch. Tag a week of chats and calls, count the requests whose answer does not change from customer to customer, and multiply by the average time per answer. Haggling, exceptions and unhappy customers stay with the manager.
Do you need AmoCRM, and where is customer data stored?
The robot works without AmoCRM too, but most of the value is lost: without a CRM the conversation stays in the messenger, and a month later nobody remembers what was agreed.
Data is stored on a server in Russia. What exactly is collected and why is described in the personal data processing policy.
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